🌱Plant Sale Policy

During the Plant Sales at Theodore Payne Foundation all pickup-orders will be paused, and online order fulfillment will be delayed in our online store. Order fulfillment will resume after the sale ends. 

Shipping & Returns

 

Returns & Exchanges

We accept returns and exchanges within 14 days after receipt for eligible items which are like-new and in their original condition, unused, unwashed, and undamaged. Original shipping fees are non-refundable. We are not responsible for any lost or stolen packages.

If your order is damaged or defective upon arrival, please email store@theodorepayne.org as soon as possible to organize a replacement. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Exclusions: All sales are final and no returns or exchanges will be accepted on plants, seeds, bulbs, gift cards, sale items, food, etc. If you're unsure, please check the product page to verify if the item is returnable.

 

Shipping

We do not ship plants. 

All orders are processed within 1 to 5 business days (excluding weekends,  holidays and plant sales) after receiving your order confirmation email. You will receive an email notification once your order has shipped.

Orders placed over the weekend will be reviewed on Tuesday of the following week. Please note we do not have staff onsite Sundays and Mondays. 

In-store pickup

          ☀️Theodore Payne Foundation

Your order will be prepared and ready for pick up usually within 3 business days. You will receive an email confirmation when your order is ready. 

Our Theodore Payne Foundation in-store pickup hours are 8:30am-4:00pm on Tuesday-Saturday. (Holidays and Plant Sales may effect these hours)  Please have your order confirmation email when you arrive. Orders not picked up within 7 days are subject to a 25% restocking fee. 

 

🌱Los Nogales Nursery

Your order will be prepared and ready for pick up usually within 3 business days. You will receive an email confirmation when your order is ready.

Our Los Nogales Nursery in-store pickup hours are 9:00am-3:00pm on Friday, Saturday and Sunday. Please note we do not have staff onsite Monday through Thursday. (Holidays and Plant Sales may effect these hours) 

 

How do I check the status of my order once it has shipped?

When your order has shipped, you will receive an email notification with a USPS tracking number. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days after receiving your shipping confirmation email, please contact us at store@theodorepayne.org with your name and order number, and we will look into it for you. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

We do not offer local delivery.

International Shipping

We do not offer international shipping.

Shipping to P.O. boxes

USPS orders can be shipped to P.O. boxes.